FAQ
Frequently asked questions
Common questions
What can a Pear assistant help with?
Calendar, inbox, travel, and the operational admin that keeps your week running. We also take on project-based work and one-off tasks. If it's repeatable, we'll build a system around it. If it's ad-hoc, we'll handle it as it lands.
How do you match me with an assistant?
We start with a short call to understand your work, the rhythm of your week, and the kind of person who'd fit. From there, we line you up with the assistant in our circle whose skills, communication style, and availability suit you best.
How quickly can someone start?
For most setups, within a week of your initial call. More complex matches take a little longer. We'll agree a realistic start date upfront so nothing feels rushed.
How do I communicate with my assistant?
Whatever works for you. Most clients use a mix of email, WhatsApp, Slack, and voice notes. We'll set up shared tools (calendar access, inbox delegation, project trackers) so there's no friction.
What about confidentiality?
Every Pear assistant signs an NDA before starting with you. We treat your business and personal information with the discretion you'd expect from someone in-house.
What if the match isn't working?
Rare, but it happens. Tell us early and we'll match you with someone else from our circle. No awkward conversations, no fees for the swap.
How does pricing work?
We offer hourly retainers, fixed monthly packages, and project fees. The right structure depends on your scope. Drop us a line on the contact page and we'll send a proposal within a working day.
Is there a minimum commitment?
We work in monthly cycles with no long-term lock-in. You can pause or adjust your hours with reasonable notice.
Can I scale my hours up or down?
Yes. Most clients flex their hours depending on what's happening in their world. Tell us in advance and we'll adjust the next cycle.